Support for your care, anytime, anywhere.
Questions about your sessions, scheduling, billing, or access? Get help from the Altis Therapy support team — securely and on your terms.
Prefer to talk? Call us at 866-478-3978
How can we help?
Choose the fastest way to get what you need.
Open a ticket and our care support team will follow up.
ContinueSign in to see updates and replies on your tickets.
ContinueAnswers to common questions about sessions, billing, and access.
ContinueChat with a support specialist during business hours.
ContinueYour information is private, encrypted, and secure.
Reach support on your schedule, from any device.
Compassionate help from a team that understands.
We're here for you between sessions, too.
Our support team helps with everything outside the therapy room — scheduling, insurance and billing questions, technical access to your telehealth visits, and connecting you with the right care. No subscriptions, no surprises.
- Help joining your secure video sessions
- Billing, insurance, and Victims-of-Crime questions
- Rescheduling and matching with the right therapist
Wherever you're at, we're here.
Submit a request and we'll get back to you, or call to speak with our team directly.